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Software Service Package
Basic
€ 250
Monthly
Response times
- Less than 48 hours
- Mon-Fri 8am-2pm
Software
- Intuitive, graphical creation of program sequences (digital twin, free movement mode)
- Automatic detection of Robot configuration (positions, joint angles, end effectors), too during subsequent conversion
- Save several when retrofitting program sequences on the Control Unit
Service & Support
- Blackcam Service Level Agreement to assist with robot usage issues
- Access to Blackcam (learning platform for optimal use, overview of use cases)
- Basic operator training (assembly & programming of the robot, operation of the software), 2 h
Connectivity
- Remote maintenance (predictive maintenance, remote access to the robot for troubleshooting)
Advanced
€ 550
Monthly
Response times
- Less than 16 hours
- Mo-Fr 8-18 h
Software
- Intuitive, graphical creation of program sequences (digital twin, free movement mode)
- Automatic recognition of the robot configuration (positions, joint angles, end effectors), even during subsequent conversion
- Saving several program sequences on the Control Unit
- Creation of individual dashboards for performance data
Service & Support
- Blackcam Service Level Agreement to assist with robot usage issues
- Access to Blackcam Academy (learning platform for optimal use, overview of use cases)
- Basic operator training (assembly & programming of the robot, operation of the software), 2 h
- Extended training (for beginners, self-deployment & partners)
- Blackcam service team (services, training for operators, FAQ with customers) (1x/per quarter)
Connectivity
- Remote maintenance (predictive maintenance, remote access to the robot for troubleshooting)
- Cloud backup and restore of program runs
Module Change
- Subsequent change of the robot arm range or payload (can be done independently, 1x year)
Automation Solution
- Advanced solutions with individual requirements and complex peripherals
Expert
€ 850
Monthly
Response times
- Less than 18 hours
- Mo-Fr 8-18 h & Sat 8-16h
Software
- Intuitive, graphical creation of program sequences (digital twin, free movement mode)
- Automatic recognition of the robot configuration (positions, joint angles, end effectors), even during subsequent conversion
- Saving several program sequences on the Control Unit
- Creation of individual dashboards for performance data
Service & Support
- Blackcam Service Level Agreement to assist with robot usage issues
- Access to Blackcam Academy (learning platform for optimal use, overview of use cases)
- Basic operator training (assembly & programming of the robot, operation of the software), 2 h
- Extended training (for beginners, self-deployment & partners)
- Blackcam service team (services, training for operators, FAQ with customers) (1x/per quarter)
Connectivity
- Remote maintenance (predictive maintenance, remote access to the robot for troubleshooting)
- Cloud backup and restore of program runs
- Advanced diagnostic tools (Program & process analysis, monitoring, error assessment, real robot utilization)
- Digitization package (Program analysis, error assessment, email alerts and notifications, production monitoring and access to KPIs)
Module Change
- Subsequent change of the robot arm range or payload (can be done independently, 1x year)
Automation Solution
- Advanced solutions with individual requirements and complex peripherals
